We are generally happy to receive repairs posted in to us….. but PLEASE read the following for a few pointers on how best to do this…
What can you send in?
Most hifi could be posted… except Turntables which are generally too fragile to survive… See my guide to this to the right..
Imagine the carrier drops your box off his van or kicks it around a warehouse…and they do! … Ask yourself …”Would it survive”?
If you put enough bubblewrap around the unit..especially the corners then it should arrive without damage and most items don’t get damaged… but some do.
I however am not willing/able to accept liability for damage in transit. I don’t encourage you to post repairs in as I can’t control how careful they are… The word ‘Fragile’ on the box seems to be a challenge to these people to hear it break.
Paying for insurance on your box is mostly useless.. If they lose the box they’ll pay… but not for damage! They always wriggle out of paying compensation deeming that the object was too fragile to be posted or that the packing was insufficient. I’ve had to deal with compensating customers for damage, that I didn’t do…on the basis ‘I encouraged them to send it in and I said it would be ok to do so’
As such, if you choose to send me a repair, my terms of undertaking it is that I will not be liable for damage in transit either to or from our workshop and you agree to this point first.
If in doubt… PLEASE ASK for guidance on this, we are happy to advise.
How to send it.
So you’ve packed it in enough spongy wrapping in a strong box… How’s best to get it here?
There are sites like www.interparcel.com that can quote for cheap shipping on all the carriers… Hermes, UPS, DHL DPD etc..
I’d recommend one of the owner Van operators like UPS as they seem to be more diligent. Most boxes upto 20Kg can be shipped for around £10, so not too bad. (This figure is without insurance)
Where to Send it..
92-94 Manchester rd
BB9 7HD. 01282 612901
PLEASE put a note in with your name and return address, and a brief description of what you want doing.
All too often I get packages with nothing other than the item to fix and I need to try to remember where your details are… Facebook, email, text, scrap of paper after a phone call.. You get my drift? with so many repairs and many enquiries, I just can’t remember what I was doing to your deck 2 weeks after having a phone conversation… so please remind me.
*** Posting Turntables ***
On a number of occasions people want to post a turntable in for repairs. Some decks can be posted in as they are robust enough…but most should be considered too delicate , hence why we offer (for certain areas) a possible collection and dropoff service, that will avoid damage in transit. You need to take particular care in packing one up so that nothing comes loose and bounces around in transit.
Tonearms are particularly delicate
Certain arms like the LINN Akito and Basik LVX have a plastic assembly that can become fragile with age and occasionally will break in transit when left on the deck. With no spares available it is better to try to avoid this, so removal of the arm,( which is not too difficult, is recommended. )
If I encourage customers to send in a deck, then I seem to ultimately become somehow responsible for this damage….as carriers WILL NOT payout for fragile items like the arm even if you pay to insure it…their get-out being that the carton does not afford sufficient protection…
So please ask me to explain how to remove the arm before shipping… as I am not willing to be responsible for this damage.