Sending Repairs to us

//Sending Repairs to us
Sending Repairs to us2018-12-09T09:37:31+00:00

We are currently  filled up solid with Posted repairs so I don’t want any more until January now..sorry.

Posted repairs take us so much longer to deal with..unpacking..   extra testing to ensure all faults are definitely sorted…then repacking after repair (often in a much better box than sent in !) and sorting the logistics of shipping back….

We are normally happy to receive repairs posted in to us….. but PLEASE read the following for a few pointers on how best to do this…

What can you send in?

Most hifi could be posted… except large speakers… and Turntables which are generally too fragile to survive… See my guide to this to the right..

Imagine the carrier drops your box off his van or kicks it around a warehouse…and they do!  … Ask yourself …”Would it survive”?

If you put enough bubble-wrap around the unit..especially the corners then it should arrive without damage and most items don’t get damaged… but some do.

Please note…I am not willing/able to accept liability for any damage in transit, whether that is a turntable or other hi-fi component.  I don’t want to encourage you to post repairs in as I can’t control how careful they are shipped to me…or back to you…..  The word ‘Fragile’ on the box seems to be a challenge to these people to hear it break.

Paying for insurance on your box is mostly useless..  If they lose the box they’ll pay… but not for damage! They always wriggle out of paying compensation deeming that the object was too fragile to be posted or that the packing was insufficient. I’ve previously had to compensate customers for damage, that wasn’t my fault…on the basis ‘I encouraged them to send it in and I said it would be ok to do so’

As such, if you choose to send me a repair, my terms of undertaking it is that I will not be liable for damage in transit either to or from our workshop and you agree to this point first.

If in doubt… PLEASE ASK for guidance on this, we are happy to advise.

How to send it.

So you’ve packed it in enough spongy wrapping in a strong box… How’s best to get it here?

There are sites like www.interparcel.com that can quote for cheap shipping on all the carriers… Hermes, UPS, DHL DPD etc..

I’d recommend one of the owner Van operators like UPS as they seem to be more diligent. Most boxes upto 20Kg can be shipped for around £10, so not too bad. (This figure is without insurance). Smaller boxes are usually OK with Hermes.

In many cases whilst they always deliver safely to our shop premises as signed for… we often hear stories of carriers leaving boxes and signing themselves for them…leaving them on the customers mat/porch/drive … so be careful.

Where to Send it..

Wilkinson’s Hi-Fi

92-94 Manchester rd

Nelson, Lancashire

BB9 7HD.  01282 612901

PLEASE put a note in with your name , contact number/ email and return address, and a brief description of what you want doing.

All too often I get packages with nothing other than the item to fix and I need to try to remember where your details are… Facebook, email, text, scrap of paper after a phone call..  You get my drift? and with so many repairs and many enquiries, I just can’t remember what I was doing to your deck 2 weeks after having a phone conversation… so please remind me.

*** Posting Turntables ***

On a number of occasions people want to post a turntable in for repairs. Some decks can be posted in as they are robust enough…but most should be considered too delicate , hence why we offer (for certain areas) a possible collection and dropoff service, that will avoid damage in transit. You need to take particular care in packing one up so that nothing comes loose and bounces around in transit.

Tonearms are particularly delicate

 Certain arms like the LINN Akito and Basik LVX have a plastic assembly that can become fragile with age and occasionally will break in transit when left on the deck. With no spares available it is better to try to avoid this, so removal of the arm, ( which is not too difficult), is recommended.

If I encourage customers to send in a deck, then I seem to ultimately become somehow responsible for any damage….as carriers WILL NOT payout for fragile items like the arm even if you pay to insure it…their get-out being that the carton does not afford sufficient protection…or the goods are too fragile.

So please ask me to explain how to remove the arm before shipping… as I am not willing to be responsible for this damage.

We will always try to help you find a way to get your turntable here & back safely by some other method, so when enquiring, please tell us whereabouts you are so we can see what can be offered.

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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.
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