As a customer service I have listed below the problems and the cures available for these very popular HUMAX freeview recorders, which Humax themselves are no longer supporting with technical updates etc.
Basically you should be looking at replacing these machines now as there is no proper fix for them
We have several new model to offer, with free delivery, plus you get the Freeview HD channels now too!
But if you want to try to keep them going a bit longer, the info below should help..
The fixes I offer require specialised menu options to reset and retune etc, so if you aren’t confident navigating round the MENU’s, don’t do it yourself…get someone else to do it for you.. (harsh advice..but the truth is best out! I’ve spent far too long trying to talk people through doing this over the phone. I’ll call out and do this for our customers for £10 locally)
OK…The machines are VERY reliable…we have 100s out there still working…..but they suffer 4 niggles caused by the 130+ channels now on offer on Freeview.
Problem 1) Locked up – or Very slow or no remote operation. The remote is NOT faulty… The machines memory (not the hard disk) is nearly full and maybe corrupted.
(TRY this FIRST) Fix… Reset the machine to defaults and retune all channels. (no need to Format the HDD at this point unless its in a real mess)
Usually this will solve the problems you’ve been having and you need do no more at this point, but you will still have 130 channels and the machine wasn’t really designed for this many.. If you want a better fix, see next FIX
Problem 2) Slow TV guide operation, slow channel change.
Fix… Do a reset to defaults as above…but don’t let it do an auto retune… instead come out of that menu and go to MANUAL retune instead…
We then need to manually choose 5 of the 6 ‘multiplexes’ (groups of freeview channels) to reduce the memory use and processor use on the PVR. (finish with ~80 channels instead of 100+)
For our customers in/around Pendle, this will be the Pendle Forest or Winter Hill transmitters. (anyone else lookup http://www.ukfree.tv/transmitters/tv for your area and work the numbers out)
There are 3 BBC public service multiplexes…which you want to keep, and the 3 Commercial multiplexes…2 of which contain channels that can probably be deleted as you never use most of them. (Sacrifice 30 channels to get a fast box again!)
These are COM5 from Arqiva…. the only channel you’ll really miss out of this group is DAVE (but Dave ja vu is on another Mx)
and COM6 from Arqiva….here, the only channel you’ll miss is ITV4 (but ITV4+1 is on another Mx)
*** As they keep moving channels around, it’s possible by the time you read this, its on a different multiplex!
So checkout the full channel list and decide which of COM5 or 6 you can live without…
So For Pendle Forest you’ll need the Mx’s on 22,25,27,28 and either COM5 on 21, or COM6 on 24
Or for Winter Hill, its 50,54,58,59 and either COM5..49 or COM6.. . 55
Decide which channel Mx you are going to do without, then manually retune the PVR9200 to the above 5 Mx’s leaving out the un-needed. Save the resulting ~80 channels. Your PVR will now fill and keep the guide better…plus respond really quick to remote commands. Next time you do a full retune, you have to do the same otherwise it’ll put all 130+ channels back in..!
Problem 3) Locking up on channels in the 225-245 range..eg Vintage TV.
These channels are the ‘newer channels, but don’t come down the aerial, instead these are for the newer Freeview boxes with Internet connections. Consequently the PVR9200 doesn’t know what to do when you go onto the channel..usually you do this by accident when going down channels (PR- on the remote) 4,3,2,1,601,245… Humax should really do an update for the PVR9200..but its not supported anymore…so it won’t happen.
Fix.. Reboot the machine with power off, then on…but as it boots back up, nudge up the channel PR+ on the remote to get off the 225-245 channel range otherwise it’ll lock again. Box is now working ok again, but problem can re-occur if one of these channels is chosen again. So, Go into the Menu and EDIT channels, deleting any in the 200 range…SAVE results. (Next time you retune of course, they will reappear…just delete again)
Problem 4) It won’t do timer recordings, but manual ones are ok. No clock display is visible, just –:– on standby.
Fix… Needs to come in for a small repair to get the onboard real time clock module working..as without this, it can’t do timer recordings. Cost £20-£30