£30 minimum cost/diagnosis charge. Gets half an hour of my experience probing & diagnosing.
Often we collect this as a deposit upfront..and would be the max you pay if a repair isn’t possible.
If it is necessary to speak to me, Andy the engineer, this is possible, but BEFORE 10am please. Do please keep it brief – so I can get back to my bench. Thanks
I do see/respond to the more technical enquiries by email [wilkinsons@hifi.repair] & WhatsApp 07477 906563 So send pics or a short video and I will get back to you with an opinion. This may be after hours as I often have so much admin each day.
When ringing to enquire…please do give a brief rundown of what your symptoms are and what you’ve tried to eliminate etc. ‘ON THE DAY’ appointments or emergency needs MUST be booked in advance thanks
I’ve run a busy repair dept. for 50 years now and can fix to component level most of the common & more unusual Hi-Fi items that get brought in. We get many recommends from other dealers, manufacturers and the web.
I love & specialise in 1960’s-90’s Japanese & English hifi. So Post 2000 Chinese or European brands are more problematic.. more details on this page.
Note .. I get so many emails/ WhatsApps/texts a day to answer- new enquiries, updates on existing jobs, complex discussions on work needed- it can mean some replies get overlooked
Please nudge me if you don’t get a timely reply…. your mail will have disappeared out of sight.